General condition for Villa Parcs; Vacation rentals.
These General Terms and Conditions apply to all offers, reservations and agreements relating to all accommodations, camping pitches and other facilities that are rented out by Villa Parcs or to affiliated companies.
In these conditions is understood:
Content of the agreement
Duration and expiration of the agreement
Price and price change
Extra costs In
In case of cancellation, the holiday maker shall pay a cancellation fee. This amounts to:
The remuneration shall be repaid pro rata, after deduction of reservation and administration costs, in the event that the place is reserved for the same period or part thereof by a third party on the recommendation of the holiday maker and with the written consent of the entrepreneur.
Arrival and departure
Use by third parties
Use accommodation; inventory
Legislation and regulations
Maintenance and construction
Force majeure and change
Villa Parcs has the right to cancel the agreement with immediate effect, if personal data of you and / or other users are incomplete and / or incorrect when booking. In such a case, no refund of the rent or part thereof will be made.
Despite the care and effort of Villa Parcs, you can consider that you have a justified complaint regarding your holiday accommodation. In the first instance, you must report this complaint locally and directly to the management of the park of your stay. If the complaint is not handled to your satisfaction, you will have the opportunity to submit the complaint in writing to: Villa Parcs BV, viano later than 1 month after departure from the park of your stay email@example.com, with reservation number, name and address details,. date of stay, park name and accommodation number. The complaint will then be handled with care. If this does not lead to a satisfactory solution either, then you have the opportunity to submit the complaint to the competent court according to the law. The decision of this committee has the force of a binding opinion.
You are responsible for having the valid travel documents required for your destination. Villa Parcs accepts no liability for the consequences resulting from not being in possession of the correct travel documents.
All data that you provide to us is included in a file. The database is used for our guest administration. This data can also be used to provide targeted information and offers about our and related products and services, both by ourselves and by third parties. In order to tailor this information and special offers to your interests as much as possible, we can have your data combined with data known to other companies. An extensive description of the way in which we process your data can be found on our website under the section “privacy”.
In order to meet its statutory obligation to provide a guarantee, Villa Parcs makes use of the guarantee scheme provided by VZR Garant. You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZR Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of Villa Parcs, you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to firstname.lastname@example.org or calling +31 (0)85 13 07 630.
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